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FAQ / Delivery
Welcome to Treehouse Culture let us walk you through our order system for Both Local Delivery and Shipping
1 – Browse our Huge selection of Products
2 – Place all items you wish to purchase in your cart
3 – Click your Cart Icon (Last Menu Item on menu Bar looks like a shopping Cart)
4 – Proceed To Check Out
5 – Put in Shipping Address With Postal Code and Province (without these system will not know location)
6 – (A) If Calgary Address, Postal code and Province are correct the Delivery Details, Delivery Dates and Time Slots will appear
(B) If out side Calgary Shipping Via Canada Post will Appear
7 – Elect Payment Option – Cash on deliver or EMT – All Shipping Orders are EMT
8 – Click – I’VE READ AND ACCEPT THE TERMS & CONDITIONS *
9 – Place Order
After that your order will be shipped or delivery to you right to your residents or where ever you wish in Canada!
Calgary and Surround Area (Calgary/Airdrie/Chestermere/Cochrane) – Same Day Delivery / ASAP Delivery
All Other Areas in Canada – Shipping Via Canada Post Express Packaging – Tracking on all Orders
Delivery is only available in our Delivery Zone (Calgary/Airdrie/Chestermere/Cochrane) when ordering Delivery you will be able to choice your time of delivery and date
Shipping is only available outside our Delivery Zone when ordering Shipping you will not be able to choice your time of delivery and date
Delivery To Okotoks and Cochrane
We do delivery daily to these cities – Orders must be placed before 7pm daily Pick Shipping for Payment and be paid for by EMT in advance (email money transfer) once paid our team will call and set up delivery time for order. Same Day delivery on all orders placed before 7pm
We Accept Cash on Delivery for local delivery as well as Debit At the Door
For Mailbox Drops only within Calgary and surrounding area use E- Transfer
For all out of town Shipping we only accept E-Transfer
WE DO NOT ACCEPT ANY FORMS OF CREDIT CARDS AT THIS TIME
WE DO NOT ACCEPT ANY EMT OR PAYMENTS FROM KOHO FINANCIAL
Payment is Made in Cash to the delivery driver upon arrival or Debit at the Door
Mailbox Drop off with Calgary and surround area E-transfer
Shipping out of town E-transfer prior to delivery
We Do not Accept Credit Cards at this time
No Minimum Order
Note Free delivery is calculated after any discount or promo on order – orders must be over the amount after discount is applied
Delivery
Spend $150 and you can choose Free delivery option in check out (Free Delivery won’t appear till you have Min Order)
Shipping
Spend $200 and you can choose Free shipping option in check out (Free Shipping won’t appear till you have Min Order)
THIS IS NOT AUTOMATIC YOU MUST CHOICE FREE DELIVERY
The information on the back of the bags is all false from the expiry date to the phone number and email address – this is so you can travel with them and has nothing to do with expiry ( plastic bags do not expire) – please know every order is bagged once received the expiry date is an fake and has nothing to do when product is package sorry for the innocence
See Pics on Links below for How bags look before they are packed – note they have no writing on them and that is done when we do the bagging of each order
http://treehousecult.com/wp-content/uploads/2023/02/0-1.jpeg
We do offer exchanges if needed there is a fee between – $10 to $20 depending on location
Please do note make another order as it does take away delivery spots that another member can use and the drivers do lose out on them – Please just email [email protected] us any changes and we can add them to order this includes Products / Address / Ph # / Deliver Time / Delivery Date
If you miss Delivery for any reason (Phone was off/Didn’t hear my Phone, Door Bell, Buzzer) there is a $10 fee for all attempted deliveries
If you need to contact us about anything – change an order / cancel order / address change – anything really contact us by email
Note – we are open 10am – 10pm
$10 Delivery Charge on all orders within City limits
$20 ASAP Delivery
$20 Delivery Charge on all orders outside City limits
$20 Shipping Anywhere in Canada ( If not in our Delivery Zone )
Shipping with Treehouse is easy and effective we ship all orders received before 2pm that same business day and it takes 1 business day to receive package ( sometimes this can take up to 3 days if you live in a remote area ) – We only ship Express package through Canada Post and all orders receive a Tracking number – if you do not receive your order with in 3 days please contact Canada post directly with tracking number or email us – [email protected]
We Deliver right to your Door!
or
Ship Right to your Door!
Our Delivery Periods are
2pm – 10pm Weekdays
1pm – 10pm Weekends
Our Shipping Cut off Periods are
2pm everyday ( all order received before 2pm are shipped that day – all orders received after 2pm are shipped following business day)
Weekend Orders will be shipped Monday (Tuesday If it is a Holiday)
All orders will be delivered during the designated time slot picked at checkout
All order must be placed 2hrs before delivery
If you do not See a time slot in Checkout your order is a Shipping Order
Delivery time
2pm – 10pm Mon-Friday
1pm – 10pm Sat-Sunday
Shipping Time
Anytime before 2pm Weekdays (Unless Holiday)
We are here 24hrs a day to answer any questions
Delivery times – 2pm – 10pm Weekdays
1pm – 10pm Weekends
All orders must be made 2hrs prior to time of delivery
If you are trying to make an order for same day but no
time slot are showing up this means we are SOLD OUT
for that day please order for next day to endure a time
slot
Treehouse Culture is a Recreational Site for Members Only this is not a Medical Site and you can not use invoices for any Tax deductions for any reasons
THIS IS A NONE MEDICAL SITE – IF YOUR REQUIRE MEDICAL SITE PLEASE EMAIL US WE WILL HELP YOU FIND THE BEST OPTION FOR YOU
To become a personal member select the personal membership link from the home page or the drop down menu. Complete the form and it will be reviewed and verified by the THC staff.
Once your account has been verified an email will be sent
Please check your junk mail folder, can take up to 48 hours for account to be verified.